Shipping & Returns

Orders will be shipped from our warehouse in 2 business days. 

Can I track my order?

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post. 

SHIPPING COST

FLAT RATE EXPRESS SHIPPING – AUSTRALIA, NEW ZEALAND

Less than $100

$100 or more

$10

FREE

 

INTERNATIONAL EXPRESS SHIPPING – REST OF WORLD

Less than $100

$100 or more

$20

FREE

 

INTERNATIONAL STANDARD SHIPPING – REST OF WORLD

Less than $100

$100 or more

$10

FREE

 

DELIVERY TIME

COUNTRY

TIME FRAME

Australia

1-2 days/Express

New Zealand

2-3 days/Express

Asia/Pacific

2-4 days/Express

6-10 days/Standard

Europe

2-3 days/Express

5-10 days/Standard

USA

2-3 days/ Express

4-8 days/Standard

Canada

2-5 days/Express

6-10 days/Standard

Middle East

2-5 days/Express

10-15 days/Standard


The Rest of the World 

10-30 days/Standard

*Delivery times are estimated times in business days.

*The customer will be responsible for any customs or import charges.

 

Returns

Quality is something we hold close to our hearts and we want to give you all the most beautiful and magnificent silk on the market. Not in love with your product? We offer a 30-day return and exchange policy. A refund or exchange will ONLY be granted if the item is returned in the original condition and packaging that you received it. This includes tags, a receipt to show proof of purchase, the original box(es) that item was packaged in. Items will be denied from a refund or exchange if the items are used, soiled, washed or damaged in any way.

 

**S & CO will deny items if they do not meet the requirements and will notify the sender via email if your return wasn’t suitable for a refund.**

 

S & CO Return Process & Guidelines:

  • Download a copy of the Returns Form and complete ALL of the required details.
  • Ensure your returned item is well packaged, meets all of the conditions and include this Returns Form filled out within the package.
  • Items must be posted in the mail within 30 days of receiving your order. Any items posted afterwards may be denied.
  • Once lodged and you’ve received a tracking number via the post office, please email us your tracking information to hello@scoluxurysilk.com.au

 

**Please note return shipping is at the cost of the customer and is non-refundable. We recommend returning items through traceable mail as we can not take responsibility for damaged or lost goods via transit. When lodging a return in Australia, we suggest using the standard shipping method **

SEND ORDERS TO:
S & CO Luxury Silk
PO BOX 146,
MARDEN, SA, 5070, Australia

 

Received the wrong item or faulty order?

Please notify us immediately if you have received a faulty or incorrect order. Contact our customer service team at hello@scoluxurysilk.com.au and we will treat this with the highest of priority to resolve the issue. Make sure to include details such as your name, order number, proof of purchase, list the item(s), fault or incorrect item within your order.

We process all of our returns within 7 days once we have received your order. Still have any further questions? We’re more than happy to help! Simply contact our customer service team and an S & CO specialist will help your enquiry.